Building Safety & Emergency Response Information | 31 Queen Street

General Emergency Procedures

When an alarm sounds, please remain calm and follow the steps below depending on the alert tone:

• Alert Tone (“Beep, Beep, Beep”): Stand by for further instructions. Prepare for a potential evacuation by securing your immediate area and taking essential personal items (keys, phone, wallet, necessary attire). Do not evacuate until instructed or until the evacuation tone sounds.
• Evacuation Tone (“Whoop, Whoop, Whoop”): Evacuate the building immediately using the nearest fire-isolated exit stairwell. Follow all instructions given by floor wardens.
• Do Not Use Lifts: Always use the emergency stairwells during an evacuation. Lifts will be grounded and reserved for emergency services.

Primary Assembly Area

Upon leaving the building, proceed directly to our designated primary assembly area:

• Location: Footpath on the corner of Flinders Lane & Market Street.
• Action: Report to your floor warden at the assembly point so all occupants can be accounted for. Do not re-enter the building until emergency services or the Chief Warden issue an “All Clear.”

Accessibility & Assistance

If you or someone in your tenancy requires assistance during an evacuation due to a temporary or permanent mobility issue, please ensure a Personal Emergency Evacuation Plan (PEEP) is lodged with management.

Downloads & Detailed Documentation

For tenancies requiring access to the full operational manuals for internal warden training or OHS compliance, please use the links below:

• [Download Summary Evacuation Diagram (PDF)]
• [Request Full Emergency Response Procedure Manual]

Any further questions or concerns, please reach out to the Community Team or email reception@thecluster.com.au.